Terms & Conditions
We detail below the terms and conditions on which The London Ticket Exchange take bookings and make arrangements on behalf of its clients. We do not accept any bookings on any other terms.
Since event tickets are purchased in a free and fluctuating market prices are subject to change at any time. For up-to-date, current prices please consult our website.A Confirmation receipt will be issued upon full payment
The London Ticket Exchange reserves the right to provide ticket upgrades at no extra cost to the client.
Tickets will be dispatched using secure post delivering world wide. Should a delivery window not be available local ticket collection points will be allocated for all events.
The LTE will not be responsible for event postponements or event cancellations of any kind. This includes changes in event dates, event time, venue change and weather conditions. ALL TICKETS PURCHASED ARE FINAL.
The LTE is an independent, privately owned company engaged in the service of finding and providing tickets for admission to events world wide. ’LTE is a trading name of Unique Events (UK) Limited’’
The LTE is not affiliated with any box office.
Payments for tickets will be accepted by " Unique Events (UK) Ltd.". All payments will be taken in GBP. This will also appear on your on your credit card statement.
By visiting, using or ordering from this website, you expressly agree to be bound by the following terms and conditions and to adhere to these terms and conditions and all applicable laws and regulations governing this web site.
If you break these terms and conditions, The LTE reserves the right to prevent your future use of this web site, cancel your request, and/or take appropriate legal action against you.
If you have any questions regarding our terms please email us at info@thelte.co.uk
THE PROVISION OF ENTERTAINMENT PACKAGES AND RELATED HOSPITALITY SERVICES BY The LTE ARE EXPRESSLY CONDITIONED UPON THE BOOKING TERMS AND CONDITIONS SET FORTH BELOW (ALSO REFERRED TO AS THE "CONTRACT"). ANY TERMS AND CONDITIONS PROPOSED BY YOU IN ADDITION TO, OR IN CONFLICT WITH THESE BOOKING TERMS AND CONDITIONS ARE EXPRESSLY REJECTED BY The LTE.
1. THE CONTRACT
These Booking Terms and Conditions shall constitute a binding agreement and contract between you, your company and The LTE; you accept the terms and conditions of this contract when you confirm the requirements of your order in writing, by either a booking form, letter, email, purchase order or facsimile.
This contract shall be governed by the laws of England and Wales, without regard to conflict of laws of principle; it shall be enforced exclusively in the appropriate court and you specifically agree to accept such jurisdiction and waive any objections to England and Wales jurisdiction over you; if any provisions or portion of a provision is held to be invalid, illegal or enforceable, such provisions will be enforced to the maximum extent permissible so as to effect the intent of the parties, and the validity, legality and enforceability of the remaining provisions shall not be effected or impaired in any way; if any legal proceedings of any nature are brought by The LTE because of breach of or to enforce or interpret any of the terms of this contract, The LTE shall be able to recover from you its reasonable solicitor’s fees and other associated costs; this contract, together with the description of services provided by The LTE on its invoice, constitutes the entire agreement between the parties and replaces and supersedes all agreements, promises or understandings, whether written or oral, and cannot be modified unless in writing and signed by the General Manager of The LTE.
2. CONSEQUENCES OF FAILURE TO PAY
If payment is not received at the time of booking, this will be in breach of the contract by the client entitling The LTE to treat the contract as at an end, and re-allocate the corporate hospitality facilities, bookings and/or tickets without informing the client. In the case of The LTE treating the contract as at an end, The LTE shall be entitled to retain all sums already paid by the client. The balance, if any, of the total booking cost shall become immediately payable by the client to The LTE. This is without prejudice to The LTE rights to claim damages from the client in respect of any loss suffered by The LTE.
3. CANCELLATIONS OR VARIATIONS BY THE CLIENT
All Sales are final. The LTE will purchase and/or reserve tickets on behalf of the customer. When such a purchase and/or reservation is placed, we will then make a financial outlay to source the tickets. At this point, no refunds will be made. In all other circumstances the request of a refund must be faxed and not emailed to +44 (0) 20 7739 7727. In situations where a ticket has not either been purchased and/or reserved then a refund will be considered and whether or not a refund is made will be subject to the absolute discretion of The LTE. Each case will be dealt with on its own personal merits. We normally only refund in special situations.
4.REFUND POLICY
Please check tickets as mistakes cannot be rectified at a later date. Where The LTE has either purchased and/or reserved tickets, then at this point no monies will be refunded. In all other cases, if The LTE decides to exercise its discretion and allow a refund, then you will be refunded the full amount minus a 25% administration fee. If an event is postponed, customers may attend the re-scheduled event, or accept a credit note for the amount they have spent to be exchanged against tickets for any other event sold by thelondonticketexchange.co.uk
ALTERATIONS TO ADVERTISED PACKAGES
Every reasonable effort will be made to adhere to the advertised packages and events, but any package may be altered or omitted or dates changed for any cause which The LTE at its absolute discretion, shall consider to be just and reasonable. The LTE has the right to change the prices in force at any time. When such price is more than advertised, the difference must be paid before services are rendered. If The LTE increases the price; the client shall be entitled to cancel the booking by giving written notice to be received by The LTE within seven (7) days of the announcement of the change. In this event, the client shall be entitled to a full refund of any invoice or part invoice paid. All packages and bookings offered are subject to availability.
DOWNGRADING OF TICKETS
In the unlikely event that a ticket and/or reservation to an event needs to be downgraded, then such a downgrade will be accepted by the original purchaser and in such circumstances The LTE will refund the difference between the ticket actually supplied and that originally purchased and/or a full refund will be given. The decision to downgrade a ticket will be left to the absolute discretion of The LTE and where this discretion is exercised, The LTE will not be held liable for any loss, save for the refunds particularised in this clause.
5.COOLING OFF PERIOD
Ordinarily, as a matter of law, you are entitled to a cooling off period equivalent to 7 days from the date of purchase. If you wish to cancel the Contract, and provided we receive written confirmation of your desire to cancel the Contract via fax, and provided that written confirmation is received within 7 days of the date of purchase, then we will offer you a full refund. However, this cooling off period will not apply when the event for which the tickets were purchased occurs within a 30 day period from the date of purchase. In such cases, clauses 3 and 4 of the Terms & Conditions will apply.
6. TAXES AND OTHER CHARGES
You agree to pay all sales tax or any other taxes, stamp duty fees or charges payable by The LTE relating to and/or in connection with the supply of services pursuant to this agreement.
7. PAYMENT OF ADDITIONS OR EXTRAS FOR A CLIENT
All accounts for services and goods provided at any event, which are not included in the inclusive booking cost, are due for payment within seven (7) days of the invoice date.
8. LIABILITY AND INDEMNIFICATION
(a) The LTE makes no warranties, and specifically disclaims any liability for any services provided by third parties; you agree to waive any liability against The LTE for the actions, whether negligent or intentional, of any third parties. The LTE agrees to act only as your agent and you agree to accept all liability associated with the delivery or use of services or goods provided under this contract, you agree to defend and indemnify The LTE against any and all damages, awards, penalties, or other liabilities of any nature whether the result of your intentional acts of negligence, The LTE negligence, or the intentional acts or negligence of third party persons.
(b) In any event, The LTE shall not be liable for death or personal injury suffered by the client or their guests arising out of the booking. The limitations of liability shall also extend to any loss or damage sustained by property or belongings of the client or any guest or for further costs, damages or expenses incurred or suffered by the client arising out of the booking.
(c) The LTE will not be liable for any cancellation of or alteration to the booking or any loss or damage to the client arising out of circumstances beyond its control including but not limited to any act of God, natural disaster or act of terrorism.
